The pharmacy sector is facing major challenges in recent years, due to the reduction in margins and economic performance in general. This requires important strategic considerations and choices, both in terms of the role and quality of the service, and in terms of the sale of products and services. The experience in the pharmacy, from the moment you enter to when you are served, is a touch point too important to be underestimated in the journey that the customer takes before making a purchase.
For this reason, those who are today able to consistently offer an excellent customer experience obtain tangible business advantages that go well beyond increased customer loyalty and profitability. Starting from a queue management system like Kiosk Qmicro, up to the more performing Kiosk EX, it is possible to gain a considerable competitive advantage and better differentiate your offer from the competition.
Kiosk queue management systems also integrate digital signage technology, i.e. a software and hardware system that not only provides the number of the next customer to be served, but also manages the call, priority and sorting based on the requested service, allowing a reduction in the perception of waiting time thanks to the visual communication transmitted on the combined display.
A Kiosk queue management system helps pharmacies to better organize their work, while simplifying the work of their employees and allowing better use of the available staff. In short, better management of customer requests and waits. So while on the one hand the customer is guaranteed peace of mind and security of not losing their service priority, at the same time they can benefit from greater discretion at the service counter, as waiting customers know they will be called when it is their turn, and this puts them in a position to freely explore the goods on the shelves without necessarily having to stand in line with each other near the service counter.
By adopting Kiosk technology you will no longer need strips and path markers, tape tensioners to delimit the paths and the distribution of the rows and queues. No more queues and tensions. A more comfortable, clear environment, more comprehensible communication for an accurate customer service.
Sector studies show that, with a new generation queue management system, not only does the perceived quality of service increase, but at the same time sales are significantly increased in the case of applications in shops or points of sale. In fact, the customer waiting, no longer afraid of "losing his turn", is more inclined to view the items on the shelves or to learn what is communicated on the call displays.
In this sense, adopting a Kiosk queue management system means not only ensuring the right shifts and internal efficiency, but also increasing the effectiveness of your marketing and merchandising. Better communication of the product or service to the customer, better receptivity of your offer, care and attention to the customer, increased sales: these are, in short, the factors that make Kiosk solutions a winning and differentiating choice.
Kiosk queue management systems are also effective tools for evaluating your service efficiency thanks to the generation of refined statistics and service reports.
Making decisions based on data and making them based on hypotheses are two very different things.
Kiosk with Kiosk Hydra Ex solutions allows you to carry out daily monitoring of your service and sales activities to the public, allowing you to make assessments and corrections in order to continuously improve.
Kiosk Qmicro is the simplest and most accessible queue management system. Kiosk Qmicro allows you to organize your customers in a single queue with one or more call desks.
Kiosk Hydra Ex is the queue management software suitable for those who need a professional queue management solution, benefiting from the scalability that the Kiosk Hydra platform allows.
SEE MOREKiosk Hydra Pharma is the high-performance queue management software for those looking for an advanced flow management and resource optimization solution for a pharmacy network.
Different models of queue management systems
Kiosk Wallber
›› Automatic ticket issuer
›› Call display with advertising section
›› Combined with Kiosk Qmicro, it allows the call display to be controlled with a tablet or mobile phone
›› Can be fixed to the wall or positioned with a floor stand vertising section
Kiosk One Small
›› Robust totem for easy maintenance
›› Bright touch display and intuitive interface for service selection
›› Stable, vandal-proof and high-performance
›› Call display control
›› Counter identification display
›› Ada compliant
Kiosk Elegant
›› Bright touch display for service selection
›› Elegant Totem for ticket printing
›› Elegant and easy to reposition
›› Multi-service call display
›› Counter identification display
›› Stable
Adoption of better quality components and final checks ensure long-lasting durability of your investment
Many installations in different markets, with different levels of service complexity
Made by us and customizable by us, according to your corporate identity and your process or functionality needs.
For the optimal design of service and signage logics
To know how to use the system and make the most of your investment
Rapid remote support and maintenance for a long-lasting investment
Satisfied customers. A common goal.
Kiosk, a leading company in digital signage systems and in the development of specific solutions to improve customer experience and reduce the cost to serve, is able to offer you the best available on the market today.
Having satisfied customers is our and your goal.
Our consultants are available to understand your needs and show you the best system for your service reality.
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