In these years of constant changes, we have witnessed several innovations in terms of public service and customer care.
We have gone from the very first snail systems capable of giving a sequential numerical ticket, to be used for a single queue, to electronic calling systems, where a ticket was issued via a totem that allowed the customer to be called by an operator equipped with a wired keypad connected to his PC.
A red, green or yellow LED display board indicated the number called and the counter to go to.
Today, network technology, cloud and digital signage have allowed us to make further progress.
The wired or battery-powered radio keypad has been replaced by the interface itself on the operator's PC or smartphone, who can now call and manage the next customer or his eventual absence in different ways that were not possible before.
The called number now appears on a bright and elegant display, flanked by advertising images, scrolling text and RSS feed.
Furthermore, the ticket dispenser has been embellished: elegant and slender touch totems with more reliable printers allow the user to choose the service of interest and obtain a ticket with information that can be customized by the manager.
Businesses in industries such as banking, telecommunications, healthcare, airlines, retail, and government agencies have adopted electronic queue management systems to increase their efficiency.
The operation is very simple. The customer selects the service of interest and receives a ticket via the ticket machine. All he has to do is wait his turn in the waiting area usually organized with elements of comfort and welcome.
The staff in charge of the service will provide the service respecting the customer's turn or his reservation, if the system allows it. In the most advanced queue management system Kiosk Hydra, we also find the possibility of organizing the flows of multiple locations and performing forecast analyses of the waiting flows based on the data.
This makes the electronic queue management system even more reliable, since it allows for the prediction of peaks in attendance. The consequent reorganization of internal staff thus generates a reduction in moments of tension.
Companies in sectors such as banking, telecommunications, healthcare, airlines, retail, and public offices have adopted electronic queue management systems to increase their efficiency.
First of all, you need to define the level of service you intend to provide to the customer, i.e. the number of active or activable counter stations, and the number of services that can be provided and selected via totem.
Then choose the queue management kit that best suits your case, i.e. the components suitable for your type of service and call: the software, the ticket issuing system, the type of queue management display.
Kiosk has been operating in this market for several years. More than 25 years of experience have allowed us to create the best electronic queue management systems available on the market today, for hardware and software.
The queue management kit that we offer is an integrated hardware and software system that exploits the peculiarities of the devices to offer the maximum performance that can be requested from a queue management system.
Our queue management solutions are the result of our commitment to always provide the market with the most cutting-edge management solutions expected to improve the customer experience.
Kiosk Qmicro is the simplest and most accessible queue management system. Kiosk Qmicro allows you to organize your customers in a single queue with one or more call desks.
Kiosk Hydra Ex is the queue management software suitable for those who need a professional queue management solution, benefiting from the scalability that the Kiosk Hydra platform allows.
SEE MOREKiosk Wallber
Kiosk Wallber is the new generation ticket dispenser perfect for grocery stores. Kiosk Wallber issues automatically numbered tickets without having to press buttons.
Usable alone or combined with the Kiosk Qmicro queue management solution, Kiosk Wallber is characterised by its easy operation and easy installation.In fact, Kiosk Wallber can be fixed to the wall, to save space and reduce clutter, or fixed to a support pole, for easy relocation according to needs.
A few minutes and the system is ready for use. Kiosk Wallber replaces the obsolete queue management snails. With Kiosk Wallber, in fact, your customer is able to collect the ticket, which automatically comes out in progressive numbering, without the need for other control elements or peripherals.
Furthermore, by combining it with the Kiosk Qmicro software, it becomes a queue management system with more advanced management functions.
Kiosk Elegant
Kiosk Elegant is the new touchscreen queue management totem by Kiosk for the needs of multiple queues in delicatessens and supermarkets, i.e. when the services requested by customers are carried out in separate areas of the service counter and you want to avoid a double queue.
Developed to meet the needs of new bakeries and pastry shops, Kiosk Elegant has no equal on the Italian market. Thanks to its line and compactness, Kiosk Elegant fits elegantly into any environment.
The convenient opening of the box allows easy insertion of the paper and maintenance inside it.
The bright 15" touchscreen display allows convenient selection of the service thanks to its greater readability even in places with strong lighting and reflections.
Adoption of better quality components and final checks ensure long-lasting durability of your investment
Many installations in different markets, with different levels of service complexity
Made by us and customizable by us, according to your corporate identity and your process or functionality needs.
For the optimal design of service and signage logics
To know how to use the system and make the most of your investment
Rapid remote support and maintenance for a long-lasting investment
Kiosk queue management systems also offer highly effective tools for evaluating the efficiency of service within food counters in supermarkets or delicatessens, thanks to the generation of detailed statistics and service reports.
Making decisions based on concrete data, rather than simple hypotheses, makes a big difference in the daily and strategic management of the point of sale. The Kiosk Hydra solution allows daily monitoring of service and sales activities to the public, specifically adaptable to the needs of bakeries and pastry shops.
This tool allows you to analyze the performance of your service, identify any critical issues and quickly implement necessary corrections for continuous improvement, thus ensuring an optimal shopping experience for your customers, even during peak periods.
Our consultants are available to understand your needs and show you the best system for your service reality.
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