The very nature of the banking sector is changing. While there is an increase in traditional transactions managed online, more complex products and services rely on the face-to-face advice of an expert.
Today, the customer experience is formed at every single moment and through all the touch points of their interaction with the bank.
The bank is no longer just a place where the customer goes, but a set of services accessible anytime and anywhere. Being able to offer the best operational efficiency while marrying quality of service is a challenge that the banking sector has also undertaken with Kiosk products.
Kiosk offers a range of integrated solutions and platforms, which always put the customer at the center of the process, allowing you to do your job better and at the same time centralize it with a significant advantage in terms of cost to serve.
For the banking and credit sector, Kiosk presents the Kiosk Hydra solution.
The Kiosk Hydra platform allows the Bank or Credit Institute to control and measure the quality of the experience that the customer receives when they come into contact with their branch. An increasingly omnichannel customer and therefore capable of obtaining considerations and comparisons that are often rapid and decisive.
The experience in the bank, from the moment you enter to when you are served, is a touchpoint too important to be underestimated in the customer journey that the customer takes before making a purchasing decision.
Research confirms that companies that are today able to consistently offer an excellent customer experience obtain tangible business advantages that go well beyond increased customer loyalty and profitability.
Adopting the Kiosk Hydra solution means adopting a solution that allows you to gain a considerable competitive advantage, retain and earn customers, as well as differentiate your brand from the competition.
The enormous evolution that the banking sector is going through in recent years reflects the change taking place in society, characterized by the growing digitalization of services and processes and by relational omnichannel.
Banks are reviewing their channels and physical networks with a view to efficiency, accessibility and proximity to customers to fully respond to new needs and in consideration of the specificity of the territory. In this sense we find the renewed importance of the counter: the new branch model is developed on the centrality of customer reception and advice, which is combined with the simplicity and convenience of online operations.
Kiosk offers solutions for the bank of today and tomorrow: not simple systems for managing waiting times and flows but data collection systems for a refined analysis of customer satisfaction.
Kiosk Hydra, with the Kiosk Live Bank module, allows you to create remote video counters perfectly integrated into the customer flow management process. It basically puts the bank in a position to open or maintain branches practically anywhere, integrated with digital signage solutions, with signature systems, where the customer always has the opportunity to speak to specific personnel for his needs.
Not a simple call center, but a fully operational self-service point, for a face-to-face dialogue with the expert in the sector, with printing and signing of the documentation with a Graphometric Signature or Digital Signature with closure of the practice for all intents and purposes.
With Kiosk your bank has everything it needs to provide the best possible reception and the best service experience, facilitating the methods of contact and dialogue with customers from a business perspective.
Kiosk Hydra was designed to simplify counter management activities, correctly sort and direct customers, manage waiting and queue issues, and raise the standard of service provided through quality monitoring.
A powerful flow manager that provides tools for a quick overview of the progress of activities at the level of services provided at the counters through the use of the latest digital signage technology and complete centralized management of all locations.
All content is easily updatable. Queue peaks are easily managed and monitored, and management of services and resources is made for timely and careful governance.
With Kiosk Hydra we have thought of everything.
Kiosk Hydra fully meets the needs of banking institutions, both small and large. It is a modular, flexible and intuitive solution that offers a range of fully integrated features to simplify and automate the management of queues and counter services, both in a single branch and in multiple branches spread across the territory.
The scalable architecture makes this system a valid investment for the needs of today and tomorrow. Intelligent management of the queue and service request overload is automatically sorted and distributed in order to ensure the shortest waiting time.
Kiosk Hydra allows the bank to have an overview of the activities in progress and to be able to intervene promptly from any location thanks to the network architecture that allows centralized administration of services for both single-site and multi-site situations.
Kiosk Hydra also simplifies the ways in which customer service is provided.
The past concept of a counter with little or no privacy is giving way to more comfortable locations, where the relationship with the customer takes place in a climate of greater privacy and attention, and with the help of new tablets and mobile devices.
Kiosk Hydra does not limit provision to classic counters with wired keypad call systems.
Kiosk Hydra allows you to rethink the service method that best suits the concept of your branch, allowing you to carry out your work and call the next user to be served in complete mobility.
3 different queue management kits
Kiosk Wallber
›› Automatic ticket issuer
›› Call display with advertising section
›› Combined with Kiosk Qmicro, it allows the call display to be controlled with a tablet or mobile
›› Can be fixed to the wall or positioned with a floor stand
Kiosk One Small
›› Robust totem for easy maintenance
›› Bright touch display and intuitive interface for service selection
›› Stable, vandal-proof and high-performance
›› Call display control
›› Counter identification display
›› Ada compliant
Kiosk Elegant
›› Bright touch display for service selection
›› Elegant Totem for ticket printing
›› Elegant and easy to reposition
›› Multi-service call display
›› Counter identification display
›› Stable
Adoption of better quality components and final checks ensure long-lasting durability of your investment
Many installations in different markets, with different levels of service complexity
Made by us and customizable by us, according to your corporate identity and your process or functionality needs.
For the optimal design of service and signage logics
To know how to use the system and make the most of your investment
Rapid remote support and maintenance for a long-lasting investment
Satisfied customers. A common goal.
Kiosk, a leading company in digital signage systems and in the development of specific solutions to improve customer experience and reduce the cost to serve, is able to offer you the best available on the market today.
Having satisfied customers is our and your goal.
Our consultants are available to understand your needs and show you the best system for your service reality.
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