Taking care of the reception and reducing waiting times is now an indispensable factor for many multi-utilities and water, gas and energy service companies.
But to be able to offer a high standard of service, it is also necessary to have suitable tools, capable of not hindering the service logic, but rather making it clearer to the user and offering the right monitoring and evaluation data for a strategy of continuous improvement and optimization of resources in a Lean perspective.
Kiosk Hydra in the Ex version and in the standard version are the right choice for this constant challenge.
Kiosk Hydra is not a simple queue management system, but an advanced system for managing counter activities, internal communications, and queue peaks, with advanced quality measurement tools, which allows you to make decisions based on data and not on hypotheses.
Thanks to this innovative system, queue-related issues are significantly simplified, while waiting times are reduced and managed effectively. The system was designed to allow the management of multi-service, multi-counter and multi-location queues, carrying out the task of directing and sorting users directly to the counter responsible for the requested service. Thanks to digital technology, this user flow management platform offers levels of flexibility and efficiency superior to traditional systems used in other ways.
Thanks to digital signage technology, today it is possible to have a communication performance that can greatly facilitate service communication and the perception of the service provided.
Clear, understandable communication, visible at the point of need, can really do a lot, both in terms of initial disorientation because it makes the person receiving it autonomous, and on an organizational level: fewer interruptions, less management of requests, saving useful time.
A good flow management system today more than ever must be able to not only guarantee sorting and continuity of operation of the hardware in use, but also correctly integrate flexibility and communication and management performance.
Kiosk, a leading company in self-service and digital signage systems, is able to offer you the best available on the market today, supporting you in choosing the most suitable system for your reality, based on the distribution of spaces and service points.
To be able to offer a quality service, it is also necessary to have advanced monitoring and tracking tools. Kiosk Hydra puts you in a position to make strategic decisions based on data and not on hypotheses. This is why large Italian companies that have a benchmark evaluation have chosen Kiosk Hydra.
A scalable, modular platform that allows for effective analysis and reporting. Kiosk Hydra has also been designed to meet the highest service standards, and perfectly satisfy what is required by Law 655/2015 for Water Service companies.
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Kiosk Hydra also simplifies the ways in which customer service is provided. The past concept of a counter with little or no privacy is giving way to more comfortable locations, where the relationship with the customer takes place in a climate of greater privacy and attention, and with the help of new tablets and mobile devices.
Kiosk Hydra does not limit provision to classic counters with wired keypad call systems. Kiosk Hydra allows you to rethink the service method that best suits the structure of your commercial offices, allowing you to carry out your work and call the next user to be served in complete mobility.
Different models of queue management systems
Kiosk One Small
›› Robust totem for easy maintenance
›› Bright touch display and intuitive interface for service selection
›› Stable, vandal-proof and high-performance
›› Call display control
›› Counter identification display
›› Ada compliant
Kiosk Elegant
›› Bright touch display for service selection
›› Elegant Totem for ticket printing
›› Elegant and easy to reposition
›› Multi-service call display
›› Counter identification display
Adoption of better quality components and final checks ensure long-lasting durability of your investment
Many installations in different markets, with different levels of service complexity
Made by us and customizable by us, according to your corporate identity and your process or functionality needs.
For the optimal design of service and signage logics
To know how to use the system and make the most of your investment
Rapid remote support and maintenance for a long-lasting investment
Satisfied customers. A common goal.
Kiosk, a leading company in digital signage and multi-channel customer service solutions, offers you the best technologies available on the market. We are at your side in choosing the system that best suits your needs and the service offered.
Our common goal is to guarantee maximum satisfaction for your customers.
Our consultants are available to understand your needs and show you the best system for your service reality.
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